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About the Role
Ready to take on a new challenge? Come be part of the billion dollar freight industry with Summit Logistics Group! Voted #1 fastest growing company in Wilmington and #190 fastest growing companies in the U.S, Summit Logistics Group is looking for a highly motivated operation professional who is committed to providing transportation solutions for customers across North America!
As a Logistics Coordinator, you will play a key role in ensuring freight moves on time,
efficiently, and within customer expectations. You will monitor shipments, communicate
with drivers and carriers, and resolve any issues that arise — especially during critical offhours.
This role requires night, weekend, and holiday availability to support our customers and
carrier partners.
Requirements
Primary Duties & Responsibilities
Manage dispatch operations during assigned shifts, including nights and weekends.
Monitor active loads to ensure on-time pickup, transit, and delivery.
Communicate effectively with drivers, carriers, and customers to manage real-time
shipment updates.
Address and resolve service disruptions (breakdowns, delays, reroutes, etc.) quickly
and professionally.
Update internal systems (TMS) accurately with load status, notes, and critical
information.
Ensure customers are informed of any exceptions or shipment status changes.
Coordinate recovery plans in case of late pickups/deliveries.
Collaborate closely with internal operations, customer service, and account teams.
Maintain clear, professional communication even under pressure.
Adhere to all company processes and safety guidelines.
Qualifications:
1–3 years of experience in logistics, trucking, freight brokerage, or dispatch operations preferred.
Strong understanding of truckload (TL), less-than-truckload (LTL), and carrier
networks is a plus.
Ability to work flexible schedules including nights, weekends, and holidays.
Excellent communication, problem-solving, and critical-thinking skills.
Highly organized and able to manage multiple priorities in a fast-paced
environment.
Technologically proficient: TMS platforms, Microsoft Office (Excel, Outlook), GPS
tracking systems.
High sense of urgency and accountability.
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Overnight shift
Weekends as needed
Ability to Commute:
Wilmington, NC 28403 (Required)
Ability to Relocate:
Wilmington, NC 28403: Relocate before starting work (Required)